FAQ
Click on 'REGISTER' at the top right corner of your screen. Key in your personal details and agree to our terms and conditions. Your account will be ready.
You can add a new address by going to the 'My Address book' section in the 'My Account' menu, or by clicking on the 'Add address' button when you start ordering.
Your stored delivery addresses can be modified by clicking "Change / Add Address" , you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
We're sorry but this feature is not available for now. Please register a new email account to start ordering.
For security reasons, McDonald's cannot access your email account.
Click on 'Forgot password?' at the top right corner of your screen. Enter the email address you registered with, and further instructions will be emailed to you.
You could register a new account with an alternate email address (different from your previous one) to start ordering.
Yes, you may share the same account. However, for convenience and security, it is recommended that each member register a new account. Remember, it's free!
We are constantly updating our mapping system to include all the addresses covered within each restaurant's delivery radius. Please write to us via our "Hubungi Kami" section at www.mcdonalds.co.id with your name, contact number, and full address so we can update your details into our system. In the meantime, please call McDelivery 14045 to place your order through our call center.
McDelivery is available 24-hours a day, 7 days a week at selected areas.
Yes, the minimum order for McDelivery is Rp.21.500,- (not including delivery charge).
A surcharge of Rp.13.000,- (including tax) applies for every order via www.mcdelivery.co.id and hotline 14045.
For large orders exceeding Rp. 500.000,- the estimated delivery time is within 2 hours. In order to ensure customer satisfaction, we would appreciate it if large orders could be made in advance.
Except for some items that are inappropriate for delivery, most of our menu is available. You can check our McDelivery menu by clicking on the "Browse Menu" tab on this page.
In order to keep the product quality live to our standards, we apply different price tier to our McDelivery.
We are constantly striving to offer the best service to our customers. Currently, 85% of our restaurants offer McDelivery. You can check our corporate website, www.mcdelivery.co.id to find out our restaurant locations.
At this point in time, we're only able to accept cash or credit card payment.
No, we do not accept Be Our Guest cards via McDelivery.
At this point in time, we are unable to honor any promotional coupons through McDelivery. Promotional coupons may be redeemed at our McDonald's restaurants as stated in the Terms & Conditions.
Click on 'ORDER NOW' on the main page banner. The estimated delivery time to your location will be shown. Start adding items from the menu to your shopping bag. If you haven't logged in, you need to sign in before adding items. When you've finalised your order, click the 'Check out' button at the bottom of your shopping bag.
If you would like to place a future order for the current day, you can choose any time as long as the time you enter is during restaurant hours of operation and at least 2 hours later than the current time. We also accept orders for future dates! If you would like to place an order for a different day, you can do so up to 2 weeks in advance. You will receive an email confirmation when you submit the order. Please check your 'Spam' folder or 'Junk email' folder to make sure that our email has not been filtered out.
Click on "Order in Advance" from the top menu and select your delivery time and address. Choose items from the menu and click the 'Check out' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.
Click on the small yellow dropdown on the right of the ordered item to select a different drink (for meals). To remove the item from the shopping cart, click on the yellow text "Remove" below the item or the "-" sign next to the quantity of item ordered.
Sorry, we cannot fulfill the request regarding chicken part. But we can customize your burger to your request; this can be done on the "Order Remark" column.
To facilitate order processing, condiments are assigned based on a standard allocation. For additional chili sauce and ketchup, please call McDelivery hotline 14045. But you are able to add more of McNugget Sauces (BBQ and Sweet & Sour) in your order form.
The information of the latest Happy Meal is shown in the home page image and the top menu banner in the Happy Meal tab in www.mcdonalds.co.id, also in www.mcdonalds.co.id/menu-happy-meal.
Online order does not allow you to choose your Happy Meal toy. Happy Meal toy is pre-assigned and subject to availability in the respective restaurant.
As stated on Terms and Conditions, Happy Meal toys are subject to stock availability in the restaurants and cannot be exchanged. Happy Meal toy can be replaced if it's broken.
Once you submit your order, a confirmation email will be sent to the email address you provided at registration. Please check your 'Spam' folder or 'Junk email' folder to make sure that our email has not been filtered out. And if you're still unsure about your order, you can always call McDelivery hotline 14045 to check on your order.
Please check your JUNK or SPAM email folder. If problem persist, please call McDelivery 14045.
Please be assured that we aim to deliver our service as fast as we can to meet your needs. Click on the "Delivery Status" tab to check on the approximate time of delivery.
Click on 'TRACK MY ORDER' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
Yes, you may cancel the order by calling McDelivery 14045, provided that the items have not left the restaurant. Please click on the "Track Order" tab to check on the status of your orders.
Please call 14045 and ask our team to change or make the additional order for you. Or if the items have left the restaurant, you could make a new order at www.mcdonalds.co.id.
How does McDelivery™ Work?
